Student Support

Fire Industry Training (FiT) works towards providing relevant and targeted support for students to ensure they are capable to achieve the vocational outcomes of the course. We offer support services that can assist with learning difficulties, personal issues and work life balance.

 

Support with your studies

We understand that some of our Students may not be confident with their study, which is why FiT has access to a range of experts who can assist you with studies and help you better prepare for assessment. Whether you need assistance in maths, writing skills or English language support, or you need support with how to get the most out of your time when studying, our experts are there to help.

 

Supportive administration and training staff

FiT has dedicated administration and training teams, who are able to support and assist you with accessing any of the mentioned support services. You are able to make contact with the administration team through the Contact us page.

 

Disability support

FiT aims to create an inclusive learning environment. If you have a disability or medical condition that may impact upon your studies, we encourage you to let any one of our staff or the Training Manager know. We will explore options for support and assistance to ensure a positive training experience during your time at FiT.

 

Counselling, health and wellbeing advice

FiT can assist Learners by directing them to professional services designed to assist you in your personal, academic or social lives. These experts are qualified to help you with different aspects of physical, emotional and psychological wellbeing.

 

Information technology support

As a Student at FiT, you will be required to access our eLearning and to use current technology to research and collect information. If you are unfamiliar or uncomfortable with these aspects of your study, please let your Trainer or the Training Manager know.

Support for eLearning is available 7am - 4pm weekdays via phone and after hours a telephone or email message can be left, where we will assist you the next working day.

 

Complaint resolution

We understand you may have concerns or complaints from time to time. You are encouraged to find out more about the complaint resolution process, including suggestions for resolving the problem, before making an official complaint.

Please speak to any one of our Trainers or the FiT Training Manager if you intend to make a formal complaint and we will work with you to resolve your concerns and improve the training experience.

 

Useful contacts

www.incolink.org.au

www.matesinconstruction.org.au